Hassle Free Returns and Refunds Policy
If you wish to return an item, please use the return form to request return.
Home Linen Store is committed to selling high-quality products but we understand that there may be a time when you need to return something you’ve bought. We offer a Money-Back Guarantee and you have the right to return your purchase within 30 days from delivery. Please request for returns through Returns Form with order details, you will then receive a returns number that must be specified in the returns package. Upon receipt of the returns made as per our returns policy, full product price will be refunded back.
Goods must be returned in the original packaging complete in as sold condition (e.g., if you have opened the box to examine the product it must have been done so without damaging the packaging or damaging the product in any way) and must be re-packaged as received.
Any 'FREE GIFTS' with the products must also be returned.
You must organize the return of the unwanted items at your expense and risk. Returns cannot be accepted without prior authorization and a returns authorization number. The returns authorization is valid for up to 30 days only. Goods sent back without prior returns authorization will not be accepted.
The refund process will be initiated once we have received the product(s). Generally, refunds are processed in less than 7 working days.
Faulty or wrong item received
If the item received is faulty and has a manufacturer's defect, please fill in the returns form and provide us your order number, details of the defect and whether you would like a full refund or replacement. We will then advise you on how to proceed with the return.
If the item received differs from what was originally ordered i.e. (Size, Color etc.), please fill in the Returns Form with your order number, details of the discrepancy and whether you would like a refund or replacement. We will then advise you on how to proceed with the return.
Missing an item
If you are missing an item, check your order to confirm that all the items in your order have been dispatched. Frequently items are coming from different warehouses and due to availability may not always arrive together.
If the missing item in question has dispatched, check your order using tracking Id where you can find the most up-to-date delivery information.
If your item is lost, please contact us so that we can get your item(s) to you as soon as possible.
Contact Us:
If you're experiencing difficulties returning an order, please write to our Customer Service team
Looks good, but Ii'm not keen on the polycotton, and the cover is too big for a king size duvet. But as always, the price reflects the quality.
A great quality quilt set. It's the second Catherine Lansbury set I've bought. Soft and smooth and such a pretty design. Plus it's reversible! Love it.
