Help

We offer FREE and FAST UK Mainland Delivery on all products seen on the website.

The remote Scottish regions, Northern Ireland, Channel Islands, Sicily Isles, Shetlands, Isle of Man and the Isle of Wight will incur a delivery charge of £14.95.

For Europe, the delivery cost varies depending on the postcode. Please enter the delivery details at checkout to find out the actual delivery cost.

Once the order is received, we aim to dispatch the orders by the same or next working day depending on the day and time of order receipt. You will receive an email confirmation for order dispatch with the courier tracking details to track the whereabouts of your parcel and re-schedule or arrange a collection as per your convenience.

Delivery will be made using our professional couriers who will ensure that your parcel gets delivered on time and securely.

All deliveries will require a signature. If no one is available at the delivery address, a card will be left with contact details for the courier and a response must be made within 7 days. Failure to respond to the courier's card will result in your products being returned to us and an additional postage charge will be incurred.

Weekends, Public & Bank Holidays

There are no dispatches or deliveries made during Weekends or Public & Bank Holidays.

Estimated Time of Arrival

You may receive an email or text message, depending on your delivery notification preferences, from our nominated courier on the day that your parcel goes out for delivery, advising you of the time slot in which you can expect to receive your order at your chosen delivery address. Please note that the time slot issued is only an indication of the time your parcel will arrive and we cannot be held responsible for late or failed deliveries by our courier service.

Tracking Information

Once your order has been dispatched, you will receive a series of notifications to update you on the progress of your order whilst in transit. You will also receive a unique tracking number by email to allow you to track your parcel’s progress online.

Ordered multiple items?

Your ordered products will be shipped together or individually depending on the item. We will ensure to fulfill orders as quickly as possible. In rare situation, we will inform you if an item is temporarily out of stock.

Hassle Free Returns and Refunds Policy

Home Linen Store is committed to selling high-quality products but we understand that there may be a time when you need to return something you’ve bought. We offer a Money-Back Guarantee and you have the right to return your purchase within 30 days from delivery. Please request for returns through Returns Form with order details, you will then receive a returns number that must be specified in the returns package. Upon receipt of the returns made as per our returns policy, full product price will be refunded back.

Goods must be returned in the original packaging complete in as sold condition (e.g., if you have opened the box to examine the product it must have been done so without damaging the packaging or damaging the product in any way) and must be re-packaged as received.

Any 'FREE GIFTS' with the products must also be returned.

You must organize the return of the unwanted items at your expense and risk. Returns cannot be accepted without prior authorization and a returns authorization number. The returns authorization is valid for up to 30 days only. Goods sent back without prior returns authorization will not be accepted.

The refund process will be initiated once we have received the product(s). Generally, refunds are processed in less than 7 working days.

Faulty or wrong item received

If the item received is faulty and has a manufacturer's defect, please fill in the returns form and provide us your order number, details of the defect and whether you would like a full refund or replacement. We will then advise you on how to proceed with the return.

If the item received differs from what was originally ordered i.e. (Size, Color etc.), please fill in the Returns Form with your order number, details of the discrepancy and whether you would like a refund or replacement. We will then advise you on how to proceed with the return.

Missing an item

If you are missing an item, check your order to confirm that all the items in your order have been dispatched. Frequently items are coming from different warehouses and due to availability may not always arrive together.

If the missing item in question has dispatched, check your order using tracking Id where you can find the most up-to-date delivery information.

If your item is lost, please contact us so that we can get your item(s) to you as soon as possible.

Contact Us:

If you're experiencing difficulties returning an order, please write to our Customer Service team

t : 01706 370543

e : contact@homelinenstore.co.uk

If you prefer writing a letter, you can write to us via the address below

7,
Edward Street,
Wardle,
Rochdale,
OL12 9NR,
UK.

TERMS & CONDITIONS:

Terms and conditions for the use of homelinenstore.co.uk

Your access to and use of the Home Linen Store website is subject to the following Terms and Conditions which, by accessing and browsing this site, you accept with your general usage of the site. You accept these terms and conditions in full. If you disagree with any part of these terms and conditions, please do not continue and write an email to us specifying your concern at contact@homelinenstore.co.uk By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). We may revise these Conditions from time-to-time. Please check this page regularly to ensure you are familiar with the current version.

Terms of Sale

We reserve the right to cancel any order in the event that the goods are unavailable, mispriced or cleared funds are not received.

Description of products

Each product purchased is sold subject to its Product Description which sets out additional Specific Conditions related to that Product, without limitation, terms and conditions concerning estimated dispatch dates and times, warranties, after-sales service and guarantees.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on our website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, the information including Product Descriptions and stock availability appearing on this website at a particular time may not always reflect the position exactly at the moment you place an order.

Please take into consideration that all the sizes stated on our website are approximate and the colors in product images may appear slightly different depending on the resolution and settings of your device screen, of which we cannot be held responsible

Child Safety – read more about blinds and child safety for checkout.

Pricing policy

The price you pay is the price displayed on this website at the time while we try and ensure that all prices on our website are accurate, errors may occur from time to time. If we discover an error in the price of a product(s) you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. Therefore, we cannot confirm the price of a product until your order is accepted in accordance with our Terms of Sale. If we are unable to contact you within 48 hours we will treat the order as canceled. If you cancel the order, you will receive a full refund.

If the online price of the product(s) is reduced after you have placed your order, but before you have received the order, we will happily honor this price reduction. Please contact us for assistance.

Price Promise

We offer the lowest price promise to our customers. If you find the exact same product cheaper on any other website, we guarantee to beat it by 10% of the difference.

Please fill in the Price Guarantee form within 14 days of your purchase to redeem this offer.

Payment

Home Linen Store accepts payment by credit or debit cards registered to a UK address, or PayPal and Amazon Payment accounts registered to a UK address.

We will take all reasonable care to keep your order and payment details secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third-party gains unauthorized access to any data you provide when accessing or ordering from our website.

Delivery

For full details on costs and timings, read our delivery information.

We try to fulfill orders as quickly as possible. We will inform you if an item is temporarily out of stock. We do not ship part orders, and we may cancel out of stock items from your order to enable us to ship the remaining items.

All deliveries must be deliverable to the address stated, however, special instructions can be given i.e. deliver to your office, neighbour, etc. All delivery instructions must be agreed at the time of placing the order.

An invoice will be dispatched with the goods. Keep your receipt safe as this can be used as support to proof of purchase for any return you wish to make to one of our stores.

Ownership

All rights including copyright in this website are owned by or licensed to Home Linen Store. Any use of this website or its contents, including copying or storing in whole or part, other than for your own personal, non-commercial use is prohibited without the written consent of Home Linen Store. You may not modify, distribute or re-post anything on this website for any purpose without express permission.

Lawful purpose

The website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the website and any transactions conducted on or through the website.

Waiver

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

Survival

Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

Cancellations by the Customer

In case we receive a cancellation notice and the order has not been shipped by us, we shall cancel the order and refund the entire amount. The orders that have already been shipped out by us will not be cancelled and you will have to check our return policy on those orders. The customer agrees not to dispute the decision made by homelinenstore.co.uk and accept homelinenstore.co.uk 's a decision regarding the cancellation.

Electronic Communications

When you visit the Site or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on the Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

All information collected by Home Linen Store is stored and handled in accordance with the Data Protection Act 1998. We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent and we only use your information as described in the Privacy Policy. We view the protection of your privacy as a very important community principle. We understand clearly that you and Your Information is one of our most important assets. We keep this information in a secure data system, which is not accessed by anyone other than Home Linen Store. We use login and password controls on our systems. We also keep a record of your purchases with us so that we deal quickly with any issue you may have about your order.

What are cookies? Do you use them on your site?

A cookie is a text-only string of information created by a web site on your computer. The web site uses this cookie to identify you when you return to the site.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

There are two types of cookies and may be used on this website:

Session Cookies - temporary cookies that remain in the cookie file of your browser until you leave the site.

Persistent Cookies - remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie).

Data collected by this site is used to: Take and fulfill customer orders. Administrate and enhance the site customer service. Only disclose information to third-parties for goods delivery purposes when ordered from the website.

When do we collect personal data from you?

Personal data you share with us
We may ask you for certain personal data when you order from us, including when you purchase from the website, as well as when you sign up to our mailing list.

The information we tend to collect includes the following but is not limited to:

  • Name (including title)
  • Delivery address
  • Billing address
  • Payment card details
  • Phone number
  • Date of birth
  • Email address

We may collect and process the following data about you when you do these following:

  • When you make an online purchase.
  • When you purchase a product by phone.
  • When you sign up for our email newsletter.
  • When you engage with us on social media.
  • When you contact us by any means with queries, complaints, etc.
  • When you comment on or review our products and services.

When you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, patterns and the website that referred you to homelinenstore.com. We collect this personal data by using cookies, server logs, and other similar technologies. Technical Data is collected from the following parties: analytics and search information providers (such as Google) and advertising networks. Please see our cookie policy for further details.

When you've given the third-party permission to share with us the information they hold about you.

Price Promise

If you find any item at www.homelinenstore.co.uk that is available at a cheaper price on any other website, we promise to match that price and offer you an additional 10% of the difference within 14 days of your purchases.

Here’s how it works. Simply fill out the brief form below and let us know where you found the lower price with a link if possible. After we have verified the details we will adjust your order price to reflect the new lowered value along with the 10% difference.

Price Match Guarantee is not valid if:

  • If the product advertised is out of stock
  • If the price quoted is for secondhand goods (eBay & Amazon) or returned goods/seconds
  • eBay & Amazon listings do not qualify under price match guarantee
  • If the item is listed in clearance sale on any other promotional or auction websites
  • If the item does not match the exact size, type, design or quality.
  • If the price is on an auction site, or of goods which are being liquidated by another retailer.
  • If the price is on counterfeit goods or from an illegitimate retailer, e.g. a bogus website.
  • If the price is on a site not offering free delivery.
  • If the offer is a promotion e.g. multiply, buy one get one free, buy one get one-half price, 3 for 2, free gift and discounted gift.
*Proof of competitor price may be required.
Click Here for Price Guarantee form .

Q. How can I pay for my Order?

A. We accept online payment in a secure environment by the UK registered credit or debit card, or via the UK registered PayPal accounts and via Amazon Payments. We accept all major credit and debit cards with the exception of American Express. All of our online card payments are processed through Sage Pay.

 

Q. How do I pay with PayPal?

A. Follow the checkout process as normal and you'll be able to select PayPal from the payment options. You will be directed to log in to your PayPal account, where you will be able to see your order details and confirm payment.

Once you have completed this, you will be returned to Home Linen Store to view our confirmation order page. We will then send you an email with the details of your order, and you should also receive an email from PayPal to notify you that a payment has been authorized to us.

 

Q. Is Home Linen Store website secure?

A. Yes. Our website is secured using an SSL EV certificate, and all information sent between you and us is encrypted for maximum security. Your privacy and the security of your details are a great priority to us and we want you to feel you can shop online with confidence, so for full details of our online safety measures please see the security section on our Privacy & Cookies page.

 

Q. Can I place my order over the phone?

A. Unfortunately, due to changes in the credit card regulations, we no longer take credit card details over the telephone, and all orders must be placed online via our online secure checkout.

The reason for this is that the internet is now a more secure place to pay for your goods, as we never actually get your credit card details. All your credit card details are entered into Sage Pay’s own secure server that then processes and store all your details in their data centre. We only get the payment and a reference to deal with any payment queries.

Therefore, all of your credit card data is stored on Sage Pay's secure servers, and not by us, we feel this is the most secure option. Sage Pay has the highest level of card data security (PCI DSS Level 1 compliant).

We also accept payments through PayPal, so if you have a PayPal account you can enter your details and the payment will come from your account or you can also pay by card using the PayPal system, even if you are not registered with them.

 

Q. How is VAT charged on goods sold by Home Linen Store?

A. VAT stands for Value Added Tax which is charged on goods sold by Home Linen Store (t/a) Home Linen Store within the UK. All prices shown on Home Linen Store include VAT, which will be the prevailing VAT rate for the UK at the time of order. (Standard rate sales (20%)

 

Q. Is the store open to public?

A. Please note that unfortunately, the store is not open to the public to browse our product range. It is solely a distribution centre for our mail order websites.

 

Q. Can I collect my order from the warehouse?

A. All orders must be placed online via our secure website and are only available for home delivery.

 

Q. Do you have a brochure/catalog that you could send me?

A. Unfortunately, we do not have a brochure, all of our products can only be viewed on our website.Our ranges change very often due to different styles and trends so any physical catalogue would soon go out of date. Selling our products exclusively over the internet means that you are seeing only our most up to date stock and overheads are kept down, savings that we pass on to you the customer.

 

Q. Can I cancel or change the order?

A. All of our orders are dispatched promptly; therefore we are unable to amend your order once it has been placed. To cancel your order under the Consumer Contract (Information, Cancellation and Additional Charges) Regulations 2013 you can refuse delivery or follow our returns process within 14 days of receipt of your goods. This cancellation right does not apply to the products listed as exclusions in our returns policy unless they are faulty. We will refund the cost of the goods including the standard delivery charge. We may make a deduction from the amount refunded to you if the goods have been used, parts are missing or the goods or their packaging has been damaged. Your statutory rights in respect of faulty, damaged or missing items or goods which are not as described are not affected.

Q. Can I add items to my order?

A. Unfortunately, items cannot be added to an order once it has been placed. You will need to place a new order for the additional items.

Q. Can I change my delivery address once my order has been placed?

A. For security and fraud prevention the delivery address cannot be changed once the order has been placed.

Q. Why do you not offer a Free returns procedure?

A. Here at Home Linen Store, we do not feel it is right to build the cost of the outbound postage and packaging and the returns postage cost into each and every purchase. We are confident that you will be happy with your purchase, but if you feel the need to return your order, we ask you to do this at your own cost.

We like to stay as competitively priced as possible, if we were to offer free returns then inevitably our prices would have to go up!

We operate a Money Back Guarantee; simply return your purchase within 30 days for a no quibble refund. You will receive a full refund, including the original outbound postage and packaging charges applied to your order, but the cost to return the purchase will be paid by you.

None of the above conditions will affect your statutory rights under the Consumer Rights Act 2015 if the goods are delivered faulty or there was an error on our behalf.

Please click here to see our full Returns Policy.

Please click here to initiate a Return.

Please click here to read our full Terms and Conditions.